# Support & FAQ | WebKoding How licences, updates, refunds and support work at WebKoding, and how to reach a human about a plugin or application you bought. Source: https://webkodingtheme.com/support/ --- # Support is one person, and it is the person who wrote the code. No ticket queue, no phone line, no tiers. Email us and you get an answer from the developer within one working day, Türkiye time (UTC+3). You can also read this page before you buy; nothing here is behind a purchase. I lost my licence email Resend it from /find-order → One field, arrives in a minute. I want a refund 30 days, via Paddle → Window and steps on /legal/refund. Email support@webkoding.com Reply within one working day, Mon–Fri. Include your order email and site address. WebKoding · Arif Özelci - WebKoding , Türkiye Payments and invoicing by Paddle.com (Merchant of Record) ## What we support - ✓Installing and activating the plugin you bought - ✓Bugs in our code, fixed in the next release - ✓How a feature works, and whether it does what you need - ✓Licence, download and refund questions ## What we do not - –Hosting, server or WordPress core problems; that is your host - –Custom changes to the plugin; the source is GPL, any developer can - –Conflicts caused by a theme or another plugin we did not write ## Compatibility The floor for every WordPress product here. Each product page lists its own line under Requirements; when the two differ, the product page wins. WordPress 6.0 or newer WooCommerce 7.0 or newer, where the product uses it PHP 7.4 or newer; a few products need 8.1 and say so on their page Tested against the current WordPress and WooCommerce release before each update Updates a year of new versions, then it keeps working as it is Support by email, from the developer who wrote it, in working hours (Istanbul) ## First ten buyers We have no case studies yet. This is how we get honest ones. Buy any product, then reply to your Paddle receipt with the words setup call . We schedule thirty minutes on a screen share, install it on your site together and set it up for what you actually sell. No extra charge. In return we ask for a short write-up a few weeks later — what it does for you, and what it does not. We publish it as written, including the bad parts, with your name or without it. If you would rather not write anything, say so and the call still happens. The offer stands until ten people have taken it; this page will say when it has. ## Before you ask Six answers that cover most emails we get. ### Delivery and licence How is the plugin delivered? By email, within a minute of payment: a download link and a licence key. The same two appear on the thank-you page. Lost the email? /find-order resends it. Can I use it on more than one site? One licence, one production site. A staging copy of that site is fine. A second live site needs a second licence. What happens after a year? The plugin keeps working. Nothing switches off. What lapses is new versions and email support; renew only if you want those. ### Money Who takes my money? Paddle.com, as Merchant of Record. Paddle issues the invoice, collects and remits VAT, and processes refunds. WebKoding builds the software and answers support. What if it does not work for me? 30 days, no argument. Email us or reply to the Paddle receipt; the refund is issued by Paddle to the original payment method, usually within 5 working days. ### Data Does the plugin send my data anywhere? No. It runs on your server and stores in your database. The only outbound call is the licence check to our server, which sends the key and your site address, nothing else.